GLOSSARY

Idle Time

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What is Idle Time?

It is defined as the unproductive time of employees that is caused by the management due to factors that are beyond their jurisdiction. It is to be noted that employees/workers get full payment, i.e., salary, even though they haven’t worked during the idle times.

So basically, in an industry setup, it is calculated as

Idle time = Cumulative time spent by an employee in the office- Actual time spent by an employee doing work

Multiple reasons cause idle time to occur in a company. Here are some of the key causes:

  • Admin Factors: Such as bad scheduling, onboarding skilled staff unnecessarily, and not deploying skilled personnel during depressions
  • Economic Turmoil: Where the business experiences a general recession in the economy, or the demand for a seasonal product has drastically decreased as it is off-season.
  • Technology or System downtime: Computers, laptops, and other devices can come with glitches anytime, and that causes substantial downtimes. Moreover, there can be internet issues that can cause the same.
  • Workplace distraction: Modern workplaces are filled with distractions like unnecessary socializing, usage of smartphones during work hours, office gossip, and poorly managed meetings. All of these add to the significant idle time of employees.
  • Unforeseen Interruptions: Employee idle time can be caused by events of power outages, environmental emergencies like earthquakes, etc.

Why is Idle Time Important?

Monitoring the idle time is important because it can have a lasting impact on enterprises and businesses. The adverse impacts are:

  • Downfall of Efficiency and Productivity: Since employees are not engaged in projects, their overall output gets affected.
  • Surging Operational Costs: Because employees invested in labor that isn’t offering a return/value. These types of operational costs surpass labor costs and can even lead to higher costs per unit of output and reduced profit margins.
  • Leads to a Reduction in Employee Morale: An idle workforce often leads to boredom and disengagement. And the high-performing staff may suffer from depression due to frustration.
  • Lagging of Project Timelines: Sometimes, one project delay might lead to the delays of other upcoming projects as well. Therefore, it can compromise entire project timelines.
  • Bad Image in Terms of Customer Service and Satisfaction: This is because it leads to poor client service and project outcomes. Ultimately, it renders a loss of business to more efficient competitors in the sector.

Examples of Idle Time

Sometimes it’s the decision makers of a company who do not schedule operations or work shifts and thus leads to idle times. In other cases, it might be the employees themselves who cause the idle time.

For instance, a software development project needs 10 advanced systems (laptops) and 10 resources (skilled IT professionals) to do the job in 20 days. Now suddenly, on the 2nd day, two systems start to malfunction due to some technical glitch. Now, the project was extended to 21 days because two professionals were sitting idle for a single day, since their systems were being sent to the servicing company nearby.

As a second example, imagine that a presentation needed to be completed within two days by an FMCG company for one of their clients. And this was to be made by four executives in the office. On the first day, the location of the office experienced a severe earthquake, which made the executives take shelter outside for some time. Now, because of the number of idle times during their shelter, the submission had to stall for a day.

How Does Idle Time Work in a Workspace?

To comprehend how idle time works in real-time workspace scenarios, given below are some of the best examples:

  • First Case Scenario: In a for-profit organization, the programme team is waiting for approvals on the budget of a project. Since there are lots of hierarchies within the company, the budget approval has to pass through multiple iterations and validations from the decision makers. Due to the idle time of the project lead, due dates are being missed on the investor’s end (relative to the project), and the overall productivity declines, the project gets scrapped.
  • Second Case Scenario: The creative team sat idle for two hours at a digital marketing agency since two of their color printers started to malfunction during office hours. During those two hours, the respective printer experts were called and briefed, and finally, the issues were resolved.

Key Benefits of Idle Time

It’s a paradox , as some idle times are beneficial to the employees and workers as well. Here’s how-

  • Leverage Skill Development and Learning: Enterprises can strategically utilize idle times for the growth of employees. Decision makers can encourage employees to dedicate idle time for learning by offering opportunities like self-learning courses and skills enhancement. It can also be perceived as a time to reflect on the progress of work, rendering innovative ideas for improvement.
  • Fosters Employee Wellbeing: Short breaks in the overall work timeline can save an employee from burnout. This helps in concentration at work, leading to productive work.
  • Boosts Problem Solving and Creativity: Creativity happens when employees get the bandwidth to think. And that comes from idle times. This ‘zero-work’ period fosters the incubation of ideas, leading to groundbreaking solutions.
  • Maintains Work-Life Balance: Employees utilize idle times to refresh their minds by tackling situations beyond their work life. This helps in leading a holistic life experience, rendering better productivity at work.

Disadvantages of Idle Time

There are certain consequences when idle times are left unattended by employees at a company workspace. Those generally lead to:

  • Reduces efficiency and productivity of the organization
  • Increases operational costs since employers pay for the human resources that aren’t producing value
  • Lowes employee morale and engagement since excessive idle time leads to boredom and disengagement
  • Project timelines get hindered
  • Creates a negative impact on customer service and satisfaction

Idle Time Vs Downtime

Though enterprises use both of these terms interchangeably, they have particular differences when compared thoroughly.

Idle times refer to the period when employees are available to work, but they don’t perform according to the expected tasks for their roles. Comparatively, downtime refers to the time during which employees cannot work due to some external factors such as power outages, machinery failure, or scheduled maintenance.

Comprehending this difference is vital for effective idle time control and operation management. While downtime issues need technical solutions, idle time generally requires a more strategic approach to enhance communication, operations, and resource planning.

How Time Champ Helps With Idle Time

With Time Champ’s productivity tracking software, you can track all the computer activities that your employees perform during work hours and get active and idle time reports. Moreover, our efficient employee tracking software helps you track employee activities with the Monitor Tab, such as keystrokes, mouse movements, screen recordings, screenshots, audio , and location tracking. One can also send automatic reminders and track working hours to detect idle times.

This will help you identify the idle times and strategize on minimizing them, generating the best employee output.

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