Firstsource (QBSS) Scaled Remote Team Productivity by 30% with Time Champ

At a glance

QBSS stands as a powerhouse in Healthcare Revenue Cycle Management, with strategic hubs in Chennai, Coimbatore, and Bangalore. Implemented Time Champ to address its remote workforce challenges by accurately tracking attendance, productivity, and other key metrics, delivering measurable success and streamlined operations.

QBSS is dedicated to streamlining complex billing processes, claims management, and overall revenue optimization for healthcare providers. Its success lies in a blend of technological innovation and a deep commitment to quality, ensuring that financial processes are as efficient as they are accurate. As the industry evolved, so did QBSS’s operational strategy, especially with the rise of remote work. Recognizing the need for modern workforce management, QBSS embarked on a digital transformation journey to enhance transparency and efficiency. This shift was driven by the imperative to better monitor work-from-home (WFH) resources and maintain accountability across a distributed team, laying the foundation for the adoption of a sophisticated time-tracking solution.

Founded

2011

Company Size

2000+

Work Type

Hybrid

Industry

Healthcare RCM

Location

Chennai, Coimbatore, and Bangalore

Key Take Aways

27% increase in remote team productivity
Saved 10+ hours in managing attendance
Improved flexibility in hiring remote professionals worldwide
Reduced operational costs by 40%

Bring these results to your organization as well

Get Free demo

The Pain

QBSS encountered several operational challenges as it adapted to a predominantly remote work model.
Tracking work hours accurately became a major hurdle, as there was no reliable system to monitor WFH employees.
Without real-time insights, management struggled to assess productivity and address performance issues on time.
Maintaining accountability across remote teams was difficult, as traditional monitoring methods fell short.
Inconsistent work patterns and uneven task distribution created further inefficiencies.
Communication gaps in a remote setup slowed down issue resolution, making it harder for support teams to assist employees.
The lack of seamless communication affected both emergency and routine problem-solving.

Collectively, these challenges not only disrupted day-to-day operations but also threatened to inflate operational costs and reduce overall efficiency, posing significant risks to the company’s competitive edge in the Healthcare RCM space.

The Smart Solution with Time Champ

To address these multifaceted challenges, QBSS implemented Time Champ, a flexible and customizable employee monitoring solution tailored for remote work environments.
The software seamlessly integrated with their existing systems, providing real-time tracking and detailed insights into employee work hours.
A robust dashboard gave management instant visibility into team activities, enabling proactive decision-making.
Customizable reporting tools allowed QBSS to set monitoring parameters based on its specific needs, ensuring both emergency and routine queries were handled efficiently.
The intuitive interface made adoption easy for employees, minimizing disruptions to daily operations.
By automating the monitoring process, Time Champ eliminated manual oversight, reducing administrative workload and freeing up resources for strategic initiatives.
Time Champ solved tracking issues and built a scalable system, helping QBSS manage remote teams and maintain strong operational performance.

Make Time Champ your best solution to refine workflows

Try it For Free

Core Benefits Achieved with Time Champ

The introduction of Time Champ has revolutionized the way QBSS manages its remote workforce, delivering a host of tangible benefits.
Immediate insights into work patterns and productivity empower our managers to address deviations swiftly, ensuring every team member is aligned with our vision of success.
Tailored monitoring parameters meet our unique operational needs, empowering us to allocate resources with precision and adapt quickly to evolving challenges.
Direct access to support for both emergencies and routine inquiries has boosted our responsiveness, empowering our team to overcome obstacles with confidence.
Time Champ automated monitoring, cut costs, boosted transparency, and empowered QBSS to manage remote teams efficiently and drive sustainable growth.

Your company deserves these benefits too

Get Free Demo

The Rollout

The rollout of Time Champ was both swift and seamless. QBSS partnered closely with our team to integrate the platform into their existing systems, ensuring minimal disruption to daily operations. Through comprehensive training sessions were conducted for all the users, and ongoing technical support was provided to address any issues immediately. This structured approach allowed QBSS to adapt to the new system quickly and leverage enhanced workforce monitoring and streamline management processes.

The Impact of Time Champ on QBSS

Post-implementation, QBSS saw a transformation in workforce management and overall efficiency. With Time Champ, the company gained precise tracking of work-from-home hours, ensuring employee performance was visible and consistently monitored. This allowed QBSS to optimize resource allocation and significantly cut overhead costs by leveraging a flexible remote work model. Real-time insights further enabled agile decision-making and timely support interventions, reinforcing their operational framework.
Managers now monitor employee activities in real time, quickly addressing any performance issues.
Detailed insights streamline task distribution, meeting operational demands without incurring extra staffing costs.
A flexible remote work model has minimized the need for larger office spaces, leading to significant financial savings.
These results helped QBSS stay agile, efficient, and growth-ready in the competitive Healthcare RCM sector.

Want to see this level of impact in your business?

Try For Free

Client Experience

QBSS has shared that Time Champ has been really helpful for smoothing out their remote work processes, and implementing it was a breeze.
We are now able to manage our remote workforces effectively, be it attendance or productivity. With its intuitive interface and customizable settings, we are sure that Time Champ will be helpful for all kinds of industries, not just remote.
We love everything about Time Champ. The seamless integration into our systems with topmost security and always accessible support are more than appreciated.

Prithvi Ram Raj Garga

Assistant Manager

Time Champ has given us various options not only to monitor the employees' time management but also provide us with enormous features which help us to track and drill down to the least level of what an employee is doing. This software is customizable, cost efficient, and user friendly. The developers and the tool Implementation team have given us wide hands in need of any support. Highly recommended for any organization of any scale.