How Knack Global Boosted Productivity by 40% with Time Champ

At a Glance

Knack Global is a leading Healthcare Revenue Cycle Management (RCM) and Business Process Outsourcing (BPO) company headquartered in New Jersey, USA. Knack Global supports healthcare organizations in improving their revenue cycle processes by offering their services. The company is committed to delivering solutions that drive efficiency and help healthcare providers achieve better financial outcomes.

Knack Global helps healthcare organizations enhance cash flow, reduce denials, and improve overall financial performance. Their services cover medical billing, coding, claims processing, patient engagement, and analytics, ensuring a seamless workflow for clients. Over the years, Knack Global has built a reputation for delivering high-quality services through cutting-edge technology and a skilled workforce.

Founded

2007

Company Size

3,000+

Work Type

On-site & Remote

Industry

Healthcare RCM & BPO

Location

USA & India

Key Take Aways

40% increase in workforce productivity
Faster project delivery due to improved resource planning.
50% boost in employee accountability through transparent time tracking.

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The Challenges Knack Global Faced

Knack Global faced several difficulties in managing and tracking employee work. Their existing system did not provide enough visibility, making it hard to manage workloads and meet client deadlines. The main challenges they faced were:
Difficulty in Tracking Productivity – Struggled to check if employees were actively working on their tasks.
Inaccurate Overtime Tracking – Challenges in monitoring overtime hours, leading to issues with fair compensation.
Limited Visibility & Control – The previous tracking tool provided only basic attendance data but lacked insights into real-time productivity and employee activities.
Project Delays & Poor Resource Planning – Inefficient tracking resulted in delayed project deliveries and difficulties in optimizing workforce allocation.

The Solution Time Champ Offered

To overcome workforce management challenges, Knack Global implemented Time Champ, a flexible and efficient workforce management solution.
The software seamlessly integrated with their existing systems, providing real-time tracking and detailed insights into employee work hours.
Real-time tracking enabled accurate tracking of work hours, reducing manual effort.
A user-friendly dashboard provided instant visibility into team activities, allowing quick decision-making.
Custom reports tailored to Knack Global’s needs ensured fair workload distribution and accountability.
An intuitive interface made adoption seamless, minimizing disruptions to daily operations.
Automated tracking eliminated manual supervision, cutting administrative workload and improving efficiency.
By integrating Time Champ, Knack Global not only enhanced productivity and accountability but also streamlined workforce management, driving operational success in a competitive market.

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What Knack Global Likes Most About Time Champ

Knack Global really appreciates how easy and simple Time Champ is to use. With so many employees to manage, they needed a tool that wouldn’t take a lot of time to learn, and Time Champ made that possible. The platform is clear and straightforward, so both managers and employees can use it without any confusion.
Another thing they like is the great support they get from the Time Champ team who are always available to help whenever needed. Whether it’s fixing small issues or making changes to better fit Knack Global’s way of working, the support team is quick and helpful, which makes a big difference for them.
Knack Global also loves that Time Champ can be customized. If they want a specific report or need to adjust something in the system, the Time Champ team listens and makes it work for them. This has helped Knack Global manage their teams more smoothly and keep track of everything without extra hassle.

Core Benefits Achieved with Time Champ

The implementation of Time Champ has transformed Knack Global’s workforce management, improving efficiency, time tracking, and overall productivity.
Enhanced Accountability & Focus – Automatic time tracking ensures accurate work hour records, reducing distractions and improving focus.
Better Visibility for Managers – Real-time insights allow managers to monitor tasks instantly without waiting for updates.
Reduced Administrative Burden – Automated tracking and reports eliminate manual timesheet checks, saving valuable hours.
Smarter Productivity Management – Alerts notify managers of inactivity or excessive time spent on non-work tasks, keeping teams on track.

With Time Champ, Knack Global has eliminated inefficiencies, strengthened accountability, and fostered a work culture centered on productivity and sustainable growth.

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The Rollout

Knack Global successfully implemented Time Champ across its workforce with a smooth transition. The platform’s user-friendly interface ensured quick adoption, while dedicated support from the Time Champ team helped streamline the onboarding process. Within weeks, employees and managers seamlessly integrated Time Champ into their daily operations, leading to immediate productivity gains and improved workforce management.

Impact of Time Champ on Knack Global

By the implementation of Time Champ, Knack Global has experienced a transformation in workforce management, efficiency, and decision-making. With Time Champ, the company has streamlined operations and optimized productivity through data-driven insights and automation, leading to a 40% increase in workforce productivity.
Higher Employee Productivity & Engagement – Transparent tracking has encouraged employees to self-manage their work, improving time management and focus.
Seamless Time Tracking & Reporting– Automated tracking eliminates the need for manual timesheets, providing instant reports that help managers identify performance trends and optimize efficiency. Improved resource planning has led to faster project delivery, while clear visibility into work hours has resulted in a 50% increase in employee accountability.
Streamlined Operations & Business Growth – A structured approach has reduced workflow disruptions, minimized administrative burdens, and created a scalable, high-performance work environment, ensuring that teams stay productive and projects remain on schedule.
With Time Champ, Knack Global has eliminated inefficiencies, strengthened accountability, and fostered a work culture centered on productivity and sustainable growth.

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Client Experience

Knack Global had a really good experience using Time Champ. What they like most is how simple and easy it is to use. Managers don’t have to spend hours figuring things out, and employees don’t feel stressed about tracking their time, everything runs smoothly in the background.
They also love that Time Champ gives real-time updates, so managers always know what’s happening without needing to ask for constant updates. This makes it easier to manage teams and keep projects on track.

Bhupinder Behl

Director at Knack Global

What we love about Time Champ is how simple and effective it is, it just works! It helps us see exactly where our time is going and keeps our team focused without any distractions. Honestly, it’s been a huge win for our productivity. It’s super easy to use, and the insights it provides very precise. The automated time tracking feature was really helpful, it takes all the guesswork out of managing tasks, so we don’t have to waste time figuring things out.