QA Calls Demo: Stop Missed Follow-ups Before They Happen

About This Video

This demo walks through Time Champ's QA Calls feature — how it reviews the conversations your sales and support teams have every day and flags the ones where a follow-up was promised but never happened. You'll see the dashboard that surfaces at-risk deals and unresolved tickets, the signals a reviewer actually watches on each call, and how alerts get routed to a manager before a customer goes quiet. Nothing here is a mock-up; the presenter runs through a live account.

The video is short enough for a coffee break and detailed enough to configure your own workflow against. Sales managers get a way to catch deals slipping quietly between check-ins, support leads get an SLA safety net for missed callbacks, and ops leaders get a single number for how often the team actually closes the loop after a call. Skip to the alerts section if you already know how call QA software works, or watch linearly for the full setup path.

By the end you should be able to describe the two or three signals worth catching on every call, the alert thresholds that keep the queue useful, and the first change to try in your call team's next weekly review. Test it against your own workflow with a free Time Champ trial.

Who this is for:

• Sales managers watching for deals lost to silence, not to competitors
• Support and CX leads tracking SLA adherence across every callback
• Ops leaders quantifying whether the team actually closes the loop
• Founders who want visibility into what's really happening on customer calls

See how Time Champ helps teams put this into practice — explore the platform.