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Subscription terms, license rights, payment obligations, and acceptable use that govern your access to Time Champ. By using our software, you agree to the terms below.
Effective Date: June 9, 2026 · Last Updated: June 9, 2026
These Terms and Conditions (the “Agreement”) govern your access to and use of the Time Champ software and related services operated by Snovasys Solutions Pvt. Ltd. (“Snovasys”, “Time Champ”, “Company”, “we”, or “us”). In consideration of the terms and conditions and mutual obligations contained in this Agreement, the parties agree as follows.
Subject to the terms and conditions of this Agreement, Snovasys shall provide, and Client shall purchase, a subscription to access and use the SaaS version of the Time Champ software and related Services described in these Terms and Conditions and any applicable Schedule or Statement of Work.
In the event of a conflict or ambiguity between the provisions of the various documents comprising this Agreement, such conflict or ambiguity shall be resolved in favor of the terms and conditions of the document with the highest priority as follows (listed in order of highest priority to lowest priority):
However, the provisions of any document may amend or override a provision in a higher priority document if such amendment specifically identifies the provision(s) being amended or overridden. No invoice or other payment document shall modify this Agreement.
Any purchase order, procurement document, vendor onboarding form, click-through terms, portal terms, or other document issued by the Client (including any standard terms printed on or attached to a purchase order) is issued solely for the Client’s internal administrative or billing purposes.
All such documents shall be deemed to incorporate this Agreement by reference and shall not amend, modify, replace, or supplement any provision of this Agreement. In the event that any such document contains terms that are inconsistent with or additional to this Agreement, such terms shall be null and void and shall have no legal effect, unless expressly agreed to in a written amendment signed by authorised representatives of both Parties. Acceptance of a purchase order, commencement of Services, or provision of the Software by Snovasys shall not be deemed acceptance of any terms contained in the Client’s purchase order or procurement documentation.
Client acknowledges that security in a SaaS environment operates under a shared responsibility model. Snovasys is responsible for securing the SaaS platform infrastructure. Client is solely responsible for securing its own accounts, authentication measures, passwords, access rights, configurations, workflows, and any Customer Data handled within the Software.
Snovasys may impose reasonable limits related to bandwidth, API usage, automated requests, concurrent workloads, export volumes, or storage consumption. If Client exceeds normal or reasonable usage, Snovasys may throttle, restrict, suspend, or charge additional fees for excessive use.
Client shall not upload or process the following types of regulated or sensitive personal data without explicit written authorization from Snovasys:
The SaaS service may rely on third-party infrastructure providers such as AWS, Azure, or Google Cloud. Snovasys shall not be liable for outages, delays, disruptions, or data unavailability caused by such external providers.
The Client acknowledges that the Software is delivered as a shared, multi-tenant SaaS platform. Snovasys is not obligated to provide:
unless separately contracted in writing.
Client agrees to provide Snovasys with adequate documentation, logs, diagnostic data, and reasonable cooperation necessary for Snovasys to provide support. For the avoidance of doubt, Snovasys shall not have access to, or visibility into, Customer Data unless expressly authorized in writing by Client for a specific support purpose, and any such access shall be limited, logged, and monitored.
Client may request additional professional services including configuration, customization, training, consulting, and development services. All such services shall be provided under applicable Statements of Work executed by both parties.
Where required for service delivery, periodic reviews, optimisation, or providing insights (including QBRs, MBRs, adoption reviews, and performance analysis), Snovasys’s Customer Success team may access and review relevant account data strictly for the purpose of supporting the Client and improving service outcomes. Such access shall be limited to authorised personnel only, used solely for operational requirements, and handled in accordance with Snovasys’s security and confidentiality obligations.
The Client acknowledges that Snovasys’s ability to provide the Software and Services depends on the Client’s timely provision of required information, access, and cooperation. Snovasys shall have no liability for any delay, non-performance, or deficiency in the Services to the extent caused by (i) missing, incomplete, or inaccurate information from the Client; (ii) failure to implement reasonable configuration or security practices; or (iii) refusal to grant required access. Any additional effort to remediate such issues may be chargeable at Snovasys’s standard professional services rates.
Subscription fees shall be paid upfront as set out in the Statement of Work. Client must pay the Subscription Fee to continue to access and use the Software and related Services for the entire Term of this Agreement.
Snovasys shall provision the initial Software environment and commence any onboarding or implementation activities only after full payment of the initial Subscription Fee has been received.
Upon at least thirty (30) days’ prior notice to the Client (which notice may include an electronic message through the Software or via email), Snovasys may modify the fees, including by increasing the Subscription Fee, effective from the next Renewal Term. Continued use of the Software after the effective date of the revised pricing shall constitute acceptance of the updated fees.
Thereafter, the Agreement shall automatically renew for successive one (1) year Renewal Terms unless either party provides at least ninety (90) days’ prior written notice before the end of the then-current Term. Failure to provide such notice constitutes acceptance of automatic renewal and obligates the Client to pay all applicable Subscription Fees for the full Renewal Term.
All Subscription Fees are strictly non-refundable under all circumstances, including but not limited to non-use, partial use, performance issues, delays, support requirements, or early termination by the Client. For clarity, no refund or chargeback right arises due to any outage, data loss, data corruption, incorrect output, or service issue, and the remedies in the SLA and Section 5.11 apply instead. See our Refund & Cancellation Policy for full details.
Either party may elect not to renew this Agreement by providing at least ninety (90) days’ prior written notice before the end of the then-current Term. Termination under this Section shall take effect only at the end of the applicable Term and shall not permit termination mid-term.
During the notice period, all contractual obligations, including payment terms and service usage, shall remain fully applicable. Any prepaid fees shall be non-refundable, and services shall continue to be available until the completion of the notice period unless otherwise mutually agreed in writing.
To ensure continuity of service delivery and to account for standard inflationary movements in operating costs, the subscription fees shall be subject to an annual price adjustment of seven percent (7%). This adjustment supports the ongoing maintenance, security, and enhancement of the Time Champ platform, enabling consistent service quality throughout the term. The revised fees will take effect on each anniversary of the subscription start date.
All pricing and fees under this Agreement are exclusive of applicable sales, use, GST, and other taxes.
For transactions where both the Customer and the Company are located in India and the payments are made within India, the Customer may deduct tax at source (TDS) only at the rate applicable to the Services under the Income-tax Act, 1961. For the Services covered under this Agreement, the applicable TDS rate shall be 2% under Section 194C, unless otherwise required by law and supported by written justification from the Customer. Any deduction in excess of the applicable rate shall be deemed an incorrect deduction, and the Customer shall remain liable to pay the shortfall to the Company within seven (7) days of notification. The Customer shall issue a valid TDS certificate for all TDS deductions within the timelines prescribed under Indian law. This clause applies exclusively to domestic India-to-India transactions and does not apply to any cross-border or international payments.
Snovasys may suspend access to the Software immediately upon any non-payment. Snovasys reserves the right to charge and collect, and Client agrees to pay, a service fee on any unpaid, past-due fee amounts equal to the lesser of one and one-half percent (1.5%) per month or the maximum amount permitted by law. Client agrees to reimburse Snovasys or its designee for all reasonable collection expenses, including reasonable attorneys’ fees and court costs, for delinquent amounts.
Any increase in the number of licenses during the Term will be charged on a pro-rata basis for the remaining period of the subscription.
The subscription begins on the agreed start date and continues from that date, regardless of when the Client begins using the product or completes internal rollout or UAT. The subscription period is based on the agreed term, not on when the product is first used.
This Agreement comes into force on the Effective Date. The license term for the Software commences on the Software Commencement Date and continues for twelve (12) months (the “Initial Term”). Thereafter, it automatically renews for successive one-year terms (each, a “Renewal Term”, and together with the Initial Term, the “Term”) unless either party provides at least ninety (90) days’ prior written notice before the end of the then-current term. Failure to provide timely notice results in automatic renewal.
This Agreement may be terminated prior to expiration:
Client may request data exports prior to the termination date. All exports shall be provided solely in system-native formats supported by the Software at the time of export. No custom formats, structures, or transformation requests shall be provided. All data export services are billable at Snovasys’s then-current standard rates.
“Customer’s Hosted Data” means all data uploaded, submitted, generated, or processed through the Software by the Client or its Users and stored within Snovasys’s SaaS environment.
Customer retains exclusive ownership of all Customer Data. Snovasys does not access, store, or use Customer Data except as required to provide the SaaS service or for anonymized system metadata under Section 7.5.
Snovasys will retain Customer Data in accordance with its standard retention policy applicable to the Client’s subscription tier and any additional retention period purchased by the Client. Upon expiration of the applicable retention period, Customer Data will be scheduled for deletion in accordance with Snovasys’ data deletion procedures.
Deletion of Customer Data may not occur immediately upon expiration of the retention period and may be subject to system processing timelines, technical constraints, or operational requirements. However, Snovasys will ensure that such data is permanently deleted or anonymized within a commercially reasonable period following the expiration of the applicable retention period.
Any transition support is optional and chargeable at Snovasys’s standard rates.
The provisions of Sections 2, 4, 7, 8, and 9, together with all confidentiality and limitation of liability obligations, shall survive any expiry or termination of this Agreement.
Snovasys may modify, improve, or update the SaaS platform, including infrastructure, interfaces, features, or components, provided that the core functionality purchased by the Client remains materially available.
Snovasys may suspend or terminate access if the Client:
(a) The SaaS Service may rely on third-party infrastructure providers, communication networks, identity providers, and integrated applications (including but not limited to cloud hosting platforms, email gateways, SSO/IdP systems, and task management tools).
(b) Snovasys is not responsible for any unavailability, delay, data loss, or degradation of the Software to the extent caused by such third-party services, internet connectivity, or Client-side systems. Any remedies or credits shall apply only to the portion of unavailability attributable to Snovasys’s own systems under its direct control.
In the event of any loss, corruption, or unavailability of Customer Data caused solely by Snovasys’s systems, Snovasys will use commercially reasonable efforts to restore affected Customer Data from available backups, subject to its standard backup and retention practices. Client acknowledges that restoration may not be possible in all cases and may result in partial restoration. To the maximum extent permitted by law, Client’s sole and exclusive remedy for any such data loss, corruption, or unavailability shall be (i) such restoration efforts and (ii) if restoration is not commercially reasonable, a service credit determined by Snovasys acting reasonably, applied against future Subscription Fees. Any such service credit shall not exceed the fees paid for the affected SaaS Service for the month in which the incident occurred.
Snovasys is responsible for implementing and maintaining commercially reasonable administrative, technical, and physical safeguards for the SaaS platform infrastructure that it controls. The Client is solely responsible for:
Snovasys shall not access Customer Data except as necessary to provide the Services or as expressly authorized by Client for a specific support purpose, and any such access shall be limited and logged where reasonably practicable. The parties acknowledge that flawless security cannot be guaranteed. See our Security page and Privacy Policy for further details.
The Client is solely responsible for ensuring that its use of the Software complies with all applicable laws, regulations, and internal policies. The Client is also responsible for obtaining any notices, permissions, or consents required for such use. Snovasys does not provide legal or compliance advice and is not liable for any issues arising from the Client’s use or configuration of the Software in a manner that does not meet applicable legal or regulatory requirements.
The Client is solely responsible for ensuring that all required internal notices, consents, and communications are provided to its personnel regarding the Client’s use of the Software in accordance with applicable laws and policies.
Snovasys maintains operational backups of the SaaS platform for continuity. These are not a substitute for Client’s own archival obligations.
All HR, managerial, compliance, disciplinary, or operational decisions made by the Client are entirely the Client’s responsibility. Snovasys has no involvement in, and no liability for, any decisions or actions taken by the Client based on insights, analytics, or information produced by the Software.
The SaaS service is provided on a commercially reasonable, best-effort basis; however, uptime commitments, availability measurements, and the provision of any applicable service credits shall be governed exclusively by the Service Level Agreement (SLA) set out in Schedule 2 (SLA) to this Agreement. No additional uptime guarantees, penalties, or service commitments shall apply beyond those expressly specified in the SLA.
Snovasys may store or process Customer Data or system metadata in any geographic region where its cloud providers operate, unless a specific data residency location is mutually agreed to in writing.
The Client shall have no right to audit, inspect, scan, probe, or assess any Snovasys systems, infrastructure, code, logs, methodologies, or processes.
(a) As between the Parties, the Client is and shall remain the sole “data controller” (or equivalent concept under applicable law) in respect of any personal data contained in Customer Data, including without limitation employee, contractor, or end-user data. Snovasys acts solely as a “data processor” (or equivalent) on behalf of the Client in connection with such Customer Data.
(b) All requests, complaints, or enquiries from data subjects (including Client’s employees or contractors) relating to Customer Data — including access, rectification, restriction, objection, deletion, portability, or any similar right — shall be handled exclusively by the Client. Snovasys shall, where legally required and commercially reasonable, provide technical assistance to the Client, but shall have no direct obligation to respond to data subjects in respect of Customer Data.
(c) The Client is solely responsible for providing all required notices and obtaining all consents from its personnel, contractors, and any other data subjects whose personal data is processed through the Software. See our GDPR and DPDP compliance pages for further information.
(a) Snovasys may disclose information (including Customer Data to the minimum extent necessary) if required to do so by law, regulation, court order, governmental authority, or law-enforcement request. Where legally permissible and commercially reasonable, Snovasys will use reasonable efforts to notify the Client prior to such disclosure; however, Snovasys may be prohibited from providing such notice in certain circumstances.
(b) Snovasys may also disclose or transfer information (including Customer Data to the minimum extent necessary) to its professional advisers and to actual or potential acquirers, investors, or successors in connection with any merger, acquisition, reorganisation, or similar corporate transaction, subject to appropriate confidentiality obligations.
Where the Software is installed or accessed on devices, networks, or environments not owned by Snovasys, the Client represents and warrants that it has obtained all required rights, permissions, and authorisations from the relevant owners or controllers of such devices and environments. Snovasys shall have no responsibility for any claims arising from the Client’s deployment of the Software on devices or networks for which such permissions have not been validly obtained.
The Software produces analytics, alerts, classifications, and reports based on configurations, inputs, and system logic. Snovasys does not warrant that any outputs are complete, accurate, or suitable for any specific purpose. Client is solely responsible for verifying outputs before using them for payroll, HR, disciplinary actions, compliance decisions, or legal proceedings. Snovasys shall have no liability for any decision made by Client based on the Software outputs.
Snovasys retains all right, title, and interest in the Software, including all copyrights, trade secrets, patents, trademarks, and other IP. This Agreement does not provide Client with ownership of the Software or its components, only a limited right of use.
(a) Client has and will retain full and exclusive ownership of all Customer Data.
(b) Client hereby grants Snovasys a non-exclusive, worldwide, royalty-free licence to host, store, transmit, display, and process Customer Data solely as necessary to provide the Software and Services, to prevent or address service or technical issues, to comply with law, and as otherwise expressly permitted in this Agreement.
(c) Except for the limited licence above and the rights described in Section 7.5 (Anonymous System Metadata Usage), Snovasys acquires no right, title, or interest in or to Customer Data.
All algorithms, logic, system workflows, data models, analytics methods, processing techniques, software designs, and any system-generated or system-derived metadata, including but not limited to performance metrics, usage patterns, trend data, and operational insights, are and shall remain the exclusive intellectual property of Snovasys. Nothing in this Agreement transfers, assigns, licenses, or grants the Client any rights, title, or interest in such Snovasys intellectual property.
Data exports, if any, shall be provided in accordance with Section 5.3.
Snovasys may use anonymised or aggregated usage data, processed using commercially reasonable methods, solely for service operation, improvement, and the development of enhanced or automated features, and may share such data in anonymised or aggregated form with trusted service partners for these limited purposes.
(a) The Client acknowledges that Snovasys may use cookies, web beacons, logs, and similar technologies in the Software and related websites to authenticate users, maintain sessions, analyse performance, and improve the Service. For details, see our Cookie Policy.
(b) Snovasys may collect and process technical and usage data relating to the Client’s and Users’ interaction with the Software, including IP address, device information, browser type, usage patterns, feature utilisation, performance metrics, and similar telemetry (“Usage Data”). Usage Data may be used for security, analytics, support, service improvement, and product development.
(c) To the extent Usage Data is aggregated, anonymised, or otherwise de-identified so that it does not identify the Client or any individual, Snovasys may use such data without restriction for any legitimate business purpose.
(d) The Software and Snovasys websites do not respond to browser “Do Not Track” signals, and Snovasys’s data processing practices are not altered by the receipt of such signals.
(a) The Client shall not, and shall ensure that its Users, affiliates, contractors, and representatives do not, use the Software, any portion of the Software, any related documentation, or any Confidential Information of Snovasys to design, develop, train, improve, support, or offer any product or service that competes, in whole or in part, with the Software or any workforce visibility, productivity analytics, time tracking, or workforce intelligence solution offered by Snovasys.
(b) Without limiting the generality of the foregoing, the Client shall not, directly or indirectly:
(c) The restrictions in this Section 7.7 do not prohibit the Client from independently developing internal tools or processes that do not use, rely upon, or incorporate the Software, any portion of the Software, or Snovasys’s Confidential Information. However, any similarity caused by unauthorized use, copying, analysis, or reference to the Software or Snovasys’s Confidential Information shall be deemed a material breach of this Agreement.
(d) Any breach of this Section 7.7 shall be deemed a material and irreparable breach of this Agreement and shall entitle Snovasys, in addition to any other remedies available at law or in equity, to immediate injunctive relief without the need to post any bond or prove special damages.
To the maximum extent permitted by applicable law, the total and aggregate liability of Snovasys under this agreement, whether in contract, tort, or otherwise, shall not exceed the total fees paid by client to Snovasys under this agreement in the twelve (12) months immediately preceding the event giving rise to the claim.
To the maximum extent permitted by applicable law, Snovasys and its suppliers and licensors will not be liable for any loss of revenue, profits or goodwill or for any special, incidental, indirect, consequential or punitive damages or losses resulting from Snovasys’s performance or failure to perform pursuant to the terms of this agreement, from the furnishing, performance or loss of use of such products or services, including, without limitation, from any interruption of business or loss of data, whether resulting from breach of contract or other legal liability whatsoever, even if Snovasys has been advised of the possibility of such damages.
Except as expressly set out in this agreement, the software and services are provided “as is” and “as available,” and Snovasys disclaims all warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
The limitations in this Section 8 apply to all claims arising from or related to the Software, Services, data loss, data corruption, security incidents, service unavailability, incorrect outputs, configuration, integrations, or professional services, regardless of the theory of liability. Nothing in this Agreement excludes liability that cannot be excluded under applicable law.
Neither party may assign or transfer its rights or delegate its obligations under this Agreement without the prior written consent of the other party, except that Snovasys may assign or transfer this Agreement to its parent entity, affiliates, subsidiaries, group entities under common control, successors, or acquirers without requiring the Client’s consent. Any assignment or delegation in violation of this paragraph is void.
In the event that either party is unable to perform any of its obligations under this Agreement because of causes beyond its reasonable control or because of any Act of God, accident to equipment or machinery; any fire, flood, hurricane, tornado, storm or other weather condition; any war, act of war, act of public enemy, terrorist act, sabotage, riot, civil disorder, act or decree of any governmental body; any failure of communications lines, transportation, light, electricity or power; any earthquake, civil disturbance, commotion, lockout, strike or other labor or industrial disturbance; or any illness, epidemic, quarantine, death or any other natural or artificial disaster (each, a “Force Majeure Event”) the party who has been so affected shall promptly give notice to the other party and shall use commercially reasonable and diligent efforts to resume performance. Upon receipt of such notice, all obligations under this Agreement shall be immediately suspended and performance times shall be considered extended for a period of time equivalent to the time lost because of any such delay. However, nothing provided herein shall excuse the delay of any payment that is validly due by Client under this Agreement.
Unless expressly stated otherwise herein, any notice required or permitted to be given by a party pursuant to the terms of this Agreement shall be in writing and shall be deemed given:
in each case addressed (as applicable) to Client at the address identified on the Cover Page of this Agreement and to Snovasys to its registered office address.
This Agreement shall be governed by and construed in accordance with the laws of India, without regard to its conflict of laws provisions. Any dispute arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts located in Ongole, Andhra Pradesh, India and each party hereby submits to the jurisdiction of such courts.
Client grants Snovasys a non-exclusive, royalty-free right, which shall continue unless and until Client withdraws such consent by written notice, to use Client’s name, logo, and brand for marketing, PR, website listings, customer references, and proposals.
The Client acknowledges and provides consent for Snovasys to record certain communications — such as support interactions, audio calls, and video meetings — solely for purposes including quality assurance, service reliability, training, and compliance. These practices are standard within the industry and help ensure a consistent and secure service experience.
This consent applies to future communications during the term of the Agreement. Snovasys will handle all such recordings in accordance with its privacy and data protection obligations.
Neither party shall by mere lapse of time, without giving notice or taking other action hereunder, be deemed to have waived any breach by the other party of any of the provisions of this Agreement. Further, the waiver by either party of a particular breach of this Agreement by the other shall not be construed as or constitute a continuing waiver of such breach or of other breaches of the same or other provisions of this Agreement.
Except as expressly stated otherwise herein, each party’s rights and remedies provided for in this Agreement shall be cumulative, exercisable concurrently or separately, and in addition to and not in lieu of any other remedies available to either party at law, in equity, or otherwise.
No amendment to this Agreement is effective unless it is in writing and signed by both parties to this Agreement.
If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, such provision shall be modified by the court and interpreted so as to best accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of this Agreement shall remain in full force and effect.
The Customer acknowledges and agrees that any delivery timelines, dates, estimates, or target schedules communicated by Time Champ (collectively, “ETAs”) are non-binding, provisional, and provided solely as indicative guidance. ETAs represent the Company’s current planning assumptions and objectives but do not constitute a guarantee, commitment, or obligation to deliver any feature, enhancement, fix, or service on or before a specified date. Due to the nature of software development and the potential for technical, operational, or dependency-related factors outside the Company’s control, all ETAs are subject to change without liability.
This Agreement constitutes the complete and exclusive agreement respecting the subject matter hereto and supersedes and renders null and void all agreements and proposals (oral or written), understandings, representations, conditions, and other communications between the parties relating hereto. It is the complete and exclusive agreement of the parties and supersedes all prior communications, understandings and agreements relating to the subject matter thereof, whether oral or written.
This Agreement may be executed in any number of counterparts and by facsimile signature, each of which shall be an original, and each of such counterparts together constitute but one and the same agreement.
Snovasys represents that, as of the Effective Date, it maintains certain existing security certifications and/or compliance measures (which may include ISO standards, SOC 2 Type 1 reports, and adherence to applicable privacy regulations such as the DPDP Act or GDPR). Snovasys does not commit to obtaining or maintaining any additional certifications, attestations, or customer-specific compliance obligations unless expressly agreed in writing. See our Trust Center for current compliance status.
Except where expressly documented in a mutually executed Statement of Work, Snovasys has no obligation to provide custom features, custom reports, integrations, on-premise deployments, dedicated environments, or modifications to the Software.
The Software is provided solely on a commercially reasonable, best-effort basis. No performance outcomes, productivity improvements, operational guarantees, or business results are warranted or committed by Snovasys.
Snovasys is not obligated to host data in any specific geographic region unless expressly agreed to in a separate written agreement.
The Client agrees that its personnel shall treat all Snovasys employees with professionalism and shall not engage in any form of harassment, abusive conduct, or inappropriate behaviour. To protect its personnel and ensure service quality, Snovasys reserves the right to monitor or record any communications with the Client, including calls, messages, and meetings, with notice where reasonably practicable, and otherwise to the fullest extent permitted by applicable law. Any breach of this clause shall be deemed a material breach of the Agreement.
Snovasys may update, modify, or revise these Terms & Conditions from time to time to reflect changes in business requirements, legal obligations, or service enhancements. Any such updates shall be identified by a revised “Last Updated” date and shall apply from the start of the next Renewal Term, unless otherwise required by law or expressly agreed in writing by the parties.
During the Term of this Agreement and for a period of twelve (12) months thereafter, the Client shall not, directly or indirectly, solicit, hire, engage, or attempt to solicit or hire any employee, contractor, or representative of Snovasys, nor induce or attempt to induce any such person to terminate or alter their relationship with Snovasys, without Snovasys’s prior written consent. Any breach of this clause shall constitute a material breach of the Agreement.
In order to have a potentially beneficial business relationship, both parties recognize that there is a need to disclose to each other certain confidential information of each party to be used solely for the purpose of evaluating, entering into, performing, or receiving products, services, or other business activities under or in connection with this Agreement. Each party intends to protect such confidential information of the other party from unauthorized use and disclosure. In consideration of the disclosures, the parties hereby agree as follows:
This Agreement shall apply to:
(Subparagraphs (a), (b) and (c) above are hereinafter referred to collectively as “Confidential Information”.)
Each party agrees to hold the other’s Confidential Information in confidence and to use it solely for the purposes contemplated herein and agrees further that the Confidential Information shall not be used for any other purpose nor disclosed to any third party without the prior written consent of the other party. Each party agrees it shall apply the same level of confidential treatment to the other party’s Confidential Information as it does to its own Confidential Information.
The parties may disclose the Confidential Information to their respective officers, directors, parent companies, subsidiaries, employees, attorneys and advisors working in connection with the purpose for which the Confidential Information is disclosed but only to the extent necessary to carry out that purpose and subject to all requirements of confidentiality set forth in this Agreement. However, any such Confidential Information under this clause shall be disclosed by either party only to such entities that are bound by a confidentiality agreement executed with that party. The Receiving Party may also disclose confidential information to a third party pursuant to paragraph (g) below, and subject to the notice provision set forth therein.
The obligations under this Agreement shall not apply to information that is at any time:
The Receiving Party shall not, directly or indirectly, reverse engineer, disassemble, decompile, copy, modify, or create derivative works of any Confidential Information or any portion of the Software.
If either party provides the other party with written notification of its request for return of its Confidential Information, then the other party shall promptly return to the notifying party all materials and information comprising the notifying party’s Confidential Information, including, any and all copies, facsimiles and reproductions thereof.
All Confidential Information disclosed by a party to the other is and shall remain the Disclosing Party’s property. Subject only to the Receiving Party’s limited use of the Confidential Information for the purpose set forth above in this Agreement, the Receiving Party acknowledges and agrees that nothing in this Agreement shall be construed as granting any rights, license or otherwise, to any Confidential Information disclosed pursuant to this Agreement, and the Receiving Party shall not violate any of the Disclosing Party’s intellectual property or other rights in or to the Confidential Information.
The parties hereby acknowledge that disclosure of any Confidential Information in violation of the terms hereof would cause irreparable harm to the Disclosing Party. Without prejudice to the rights and remedies otherwise available, each party is entitled to equitable relief through injunction if the other party or any of its employees, agents or representatives breaches any provision of this Agreement.
The parties acknowledge that each has endeavored to include in the Confidential Information those materials they believe to be reliable and relevant for the purposes first set forth above, however each party acknowledges that neither party makes any representation or warranty as to the accuracy or completeness of the Confidential Information and the parties further agree that neither party shall be liable as the result of any inaccuracy of any of the Confidential Information.
This Agreement shall remain in effect for a period of two (2) years after the Effective Date, or at any time upon thirty (30) days written notice to the other party; provided that the Recipient’s obligations under this Agreement with respect to Confidential Information disclosed prior to expiration or termination shall survive termination of the Agreement between the parties and shall be binding upon the Recipient’s heirs, successors and assigns.
Neither party may assign or transfer its rights or delegate its obligations under this Agreement without the prior written consent of the other party, except that Snovasys may assign this Agreement to its affiliates, subsidiaries, parent entities, or any group entities under common control without requiring the Client’s consent. Any assignment or delegation in violation of this provision shall be void and without effect. This Agreement shall be binding upon and inure to the benefit of the permitted successors and assigns of each party.
Notices in connection with these Mutual Non-Disclosure Terms shall be given in accordance with Section 9.3 (Notices) of this Agreement.
This Service Level Agreement (“SLA”) forms part of and is incorporated into the Agreement between Snovasys and Client (the “Agreement”). Capitalised terms not defined in this SLA have the meaning given in the Agreement. In the event of conflict between this SLA and the Agreement, this SLA will govern solely with respect to service availability and Service Credits.
1.1 This SLA applies only to the production, cloud-hosted, multi-tenant SaaS version of the Time Champ Software made available by Snovasys to the Client under the Agreement (“SaaS Service”).
1.2 This SLA does not apply to: (a) beta, trial, pilot, sandbox, or non-production environments; (b) on-premise deployments (if any); or (c) any third-party products or services not controlled by Snovasys.
2.1 Monthly Uptime Target — Snovasys will use commercially reasonable efforts to ensure that the SaaS Service is Available 99.5% of the time in each calendar month (“Availability Target”).
2.2 Definition of Availability — “Available” or “Availability” means that the core Time Champ application login and primary dashboards are reachable and usable by the Client over the public internet, measured at the edge of Snovasys’s cloud infrastructure.
2.3 Measurement — Availability is measured by Snovasys using its production monitoring tools, calculated as:
Monthly Availability (%) = (1 − (Total Unplanned Downtime / Total Minutes in Month)) × 100
Planned Maintenance, Excluded Causes (Section 3), and periods where Snovasys’s monitoring tools and Client experience reasonably align will be taken into account.
The following will be excluded from “Unplanned Downtime” for the purpose of calculating Availability and determining Service Credits:
3.1 Planned Maintenance — Planned maintenance windows may include version upgrades, infrastructure maintenance, and security patches. Snovasys reserves a standard weekly maintenance window on Sundays from 6:00 p.m. to 10:00 p.m. Indian Standard Time (IST), during which the SaaS Service may be partially or fully unavailable. Apart from this standard window, if Snovasys schedules any additional planned maintenance that may cause service disruption, Snovasys will use reasonable efforts to provide the Client with at least 24 hours’ prior notice.
3.2 Emergency Maintenance — Maintenance required to address critical security vulnerabilities, stability risks, or imminent failures. Snovasys will use commercially reasonable efforts to minimise disruption and notify Client as soon as reasonably practicable.
3.3 Client-Side Causes — Any unavailability or degradation caused by:
3.4 Force Majeure and External Events — Any events described as Force Majeure in the Agreement and any outages, degradation, or issues caused by cloud infrastructure providers, internet backbone providers, or other third-party infrastructure outside Snovasys’s reasonable control.
3.5 Misuse and Breach — Unavailability caused by Client’s breach of the Agreement, abusive or abnormal usage patterns, denial-of-service attacks initiated or facilitated by Client or its Users, or any security incidents resulting from misuse of credentials or failure to implement reasonable security practices.
3.6 Beta / Experimental Features — Any early-access, beta, or experimental features identified as such by Snovasys.
4.1 Eligibility for Service Credits — If the Monthly Availability for the SaaS Service in a given calendar month falls below the Availability Target, and none of the Exclusions in Section 3 apply to the relevant downtime, Client may be eligible for Service Credits as set out below.
4.2 Service Credit Schedule — Service Credits are calculated as a percentage of the monthly Subscription Fee payable for the affected SaaS Service for the impacted month:
| Monthly Availability | Service Credit |
|---|---|
| ≥ 99.5% | No Credit |
| ≥ 99.0% and < 99.5% | 5% of monthly Subscription Fee |
| ≥ 98.0% and < 99.0% | 10% of monthly Subscription Fee |
| ≥ 95.0% and < 98.0% | 20% of monthly Subscription Fee |
| < 95.0% | 30% of monthly Subscription Fee |
4.3 Application of Service Credits
4.4 Sole and Exclusive Remedy — Service Credits are Client’s sole and exclusive remedy for failure by Snovasys to meet the Availability Target or for service unavailability, performance degradation, or downtime, except where otherwise expressly provided in the Agreement.
5.1 Claim Procedure — To receive Service Credits, Client must submit a written claim to Snovasys via email to the designated support contact, including:
5.2 Time Limit — Claims must be submitted within thirty (30) days following the end of the month in which the unavailability occurred. Claims submitted after this period will not be eligible for Service Credits.
5.3 Review and Determination — Snovasys will review the claim using its logs, monitoring data, and other available information and will, acting reasonably and in good faith, confirm whether a Service Credit is due and the applicable amount. Snovasys’s good-faith determination will be final and binding in the absence of manifest error.
6.1 No Modification of Other Terms — Except as expressly set out in this SLA, all terms and conditions of the Agreement remain unchanged and in full force and effect.
6.2 Updates to SLA — Snovasys may update this SLA from time to time to reflect changes in its standard service levels or measurement methods, provided that any such update does not materially reduce the overall level of service commitment during a then-current Term. Any updated SLA will apply from the start of the next Renewal Term unless otherwise agreed in writing.
7.1 Support Requests — Clients may submit support requests relating to the SaaS Service through Snovasys’s designated support email or ticketing system. Snovasys will acknowledge and respond to support requests in accordance with the incident priority levels and response targets set out in this Section. Response times represent the target time for the initial acknowledgement or first response by Snovasys Support and do not represent resolution time. Standard support services are provided Monday through Friday, 9:00 a.m. to 6:00 p.m. Indian Standard Time (IST), excluding public holidays in India, unless otherwise agreed in writing.
7.2 Incident Priority Levels — Support requests will be classified according to the severity and impact of the issue on the Client’s use of the SaaS Service.
Priority 1 (P1) — Critical Incident: A critical production issue that severely impacts the Client’s ability to use the SaaS Service.
Business Impact: The SaaS Service is unavailable or unusable for critical business operations.
Priority 2 (P2) — High Severity Incident: A significant issue affecting important functionality of the SaaS Service, but the system remains partially operational or a workaround may exist.
Business Impact: Major functionality is impaired but the SaaS Service remains usable in a limited capacity.
Priority 3 (P3) — Medium Severity Incident: A non-critical issue affecting certain features or individual users but not materially impacting overall system operation.
Business Impact: Limited operational impact with available workarounds.
Priority 4 (P4) — Low Severity / Service Requests: General support inquiries, requests for guidance, or requests for product improvements.
Business Impact: No material impact on system availability or core functionality.
7.3 Response Time Targets — Snovasys will use commercially reasonable efforts to respond to support requests within the following target response times:
| Priority Level | Target First Response Time |
|---|---|
| P1 — Critical | Within 2 hours |
| P2 — High | Within 4 business hours |
| P3 — Medium | Within 1 business day |
| P4 — Low / Requests | Within 2 business days |
Response time refers only to the initial acknowledgement or engagement by Snovasys Support. Actual resolution times may vary depending on the nature and complexity of the issue.
7.4 Support Handling — Support requests will initially be handled by the Snovasys support team. Where necessary, issues may be escalated internally to technical specialists or engineering personnel for further investigation and resolution. Requests involving new features, enhancements, or customizations may require additional analysis and will be subject to separate estimation, scope confirmation, and commercial agreement between the parties.
If a support request requires escalation, the Client may contact the following personnel:
| Level | Contact | Phone / WhatsApp | |
|---|---|---|---|
| Support | Support Team | support@timechamp.io | +91 93982 31614 |
| Sales | Sales Team | sales@timechamp.io | +91 6300 602 614 |
| Client Success | Bhavani | bhavani@snovasys.com | +91 89779 15263 |
| Executive Escalation | Siva Byrapuneni | siva@snovasys.com | +91 97000 01514 |
For questions about these Terms of Service, please contact us:
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