Event Sponsor

The Future of WFM & CX Summit 2026

Name: The Future of WFM & CX Summit 2026
Start: 2026-09-24T09:00:00+05:30
End: 2026-09-25T18:00:00+05:30
Location: The LaLiT Ashok Bengaluru

A global gathering on what workforce management becomes when AI does the planning and people do the rest.

Why is the Future of Workforce Management a Big Deal?

Workforce management is moving from planning what happened to predicting what comes next. This isn't just another WFM event. It brings together the people, technology, and ideas shaping how organizations plan capacity, support their teams, and respond to change.

What makes it a big deal?

From Reactive to Predictive: See how AI and workforce intelligence are helping teams forecast demand, build smarter schedules, and make better WFM decisions.

Beyond the Numbers: Go beyond adherence and shrinkage to understand how capacity, burnout, and engagement affect the outcomes that matter.

Built for Real-World Challenges: Get practical insights, proven approaches, and lessons from leaders solving the same workforce challenges you face.

Where People and Technology Meet: Understand where agentic AI can help, where human judgment still matters, and how to bring these two together.

If you're responsible for workforce, operations, customer experience, or technology, this is where the next chapter of WFM starts.

Key Takeaways

In this event, you will get to learn:

How workforces will reshape themselves in the future.
What tools help to keep your workforce efficient.
How to solve new-gen workforce issues.
How to differentiate tooling problems from people problems.
How AI insights are shaping decision-making.
Adapting WFM strategies to navigate uncertainty.
Identify attrition risk before the exit.
Spot burnout signals before they lead to resignations.
Lessons and strategies from BPO, RCM, and IT leaders.

Time Champ Speaker

Srihari Kothapalli

Founder & CEO, Time Champ

With 20+ years in enterprise software, Srihari has engineered systems at Infosys, Oracle, and Microsoft and advised Fortune 100 organizations. As Founder & CEO of Snovasys, he leads Time Champ, helping BPO, RCM, and IT services businesses simplify operations with purpose-built technology.

Trusted by 1500+ Companies Worldwide

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Countries

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Companies

200K+

Users

2.5M+

Insights Generated

Got Questions? We're Ready with the Answers

Where and when is the summit?

The Future of WFM & CX Summit 2026 takes place on September 24-25, 2026 at The LaLiT Ashok Bengaluru, India.

Who should attend this summit?

Leaders responsible for workforce, operations, customer experience, or technology. If you're shaping how your organization plans capacity, supports teams, or adopts AI, this is the room to be in.

How do I register?

When is Time Champ's CEO speaking?

Srihari Kothapalli, Founder & CEO of Time Champ, is one of 25+ featured speakers. Session times are published on the official summit agenda closer to the date.

Can I meet the Time Champ team at the event?

Absolutely. Come by our booth or drop us a note to schedule a 1:1 during the summit. We'd love to show you how Time Champ is redefining workforce intelligence.

Join us in Bengaluru, September 24-25

Come meet our team, listen to Srihari on stage, and see how Time Champ is redefining workforce intelligence for the AI era.