A global gathering on what workforce management becomes when AI does the planning and people do the rest.
Event Summary
The International WFM Summit 2026 in Bengaluru brought together WFM and operations leaders for two days of ideas and conversations, and Time Champ was right at the heart of it, connecting with the people shaping the future of workforce management.
Day 1 opened with Srihari Kothapalli’s session, “Productivity & Efficiency in the Age of AI,” where he spoke about understanding the work and not just the activity, finding where value leaks so it can be recovered, and how AI is changing the math of WFM as the function moves from scheduling people to orchestrating work.
His core message was that AI doesn’t make WFM less relevant, but more strategic, and it set the tone for the day. Mahidhar and Shivangi took over the stage with a live product demo, and the Q&A that came after was full of sharp questions and lively discussion.
On Day 2, Srihari joined an insightful panel discussion, bringing his experience in workforce management and intelligence to the stage, while the Time Champ booth stayed busy through the coffee and lunch breaks with steady networking and new connections.
The summit wrapped up with plenty of great conversations, fresh ideas, and new relationships, marking a memorable two days for the Time Champ team at GWFM Bengaluru.
Srihari Kothapalli’s Day 1 session at GWFM Bengaluru on what productivity looks like in the AI era, why activity alone is no longer enough, and how leaders can use workforce intelligence to see where time and effort create real value.
Workforce management is moving from planning what happened to predicting what comes next. This isn't just another WFM event. It brings together the people, technology, and ideas shaping how organizations plan capacity, support their teams, and respond to change.
What makes it a big deal?
From Reactive to Predictive: See how AI and workforce intelligence are helping teams forecast demand, build smarter schedules, and make better WFM decisions.
Beyond the Numbers: Go beyond adherence and shrinkage to understand how capacity, burnout, and engagement affect the outcomes that matter.
Built for Real-World Challenges: Get practical insights, proven approaches, and lessons from leaders solving the same workforce challenges you face.
Where People and Technology Meet: Understand where agentic AI can help, where human judgment still matters, and how to bring these two together.
If you're responsible for workforce, operations, customer experience, or technology, this is where the next chapter of WFM was written.
What attendees took away from the two days:
Time Champ Speaker
Srihari Kothapalli
Founder & CEO, Time Champ
With 20+ years in enterprise software, Srihari has engineered systems at Infosys, Oracle, and Microsoft and advised Fortune 100 organizations. As Founder & CEO of Snovasys, he leads Time Champ, helping BPO, RCM, and IT services businesses simplify operations with purpose-built technology.
Watch Srihari’s keynote, then see for yourself how Time Champ brings operational clarity to workforce management in the AI era.