Add Agents & Define Roles
Add team members with ease and define distinct roles for observation and evaluation.
Time Champ extends beyond traditional QA to capture all on-call and off-call activities. Get full visibility, monitor real-time agent performance, and improve customer satisfaction through smarter quality assurance.
Get real-time visibility into agent productivity and performance
View the activity of agents in real time across tasks, websites, and applications.
Get insights into each employee’s workday from login to logout revealing daily work
patterns.
Automate screenshots to analyse work patterns and ensure transparency.
Get live agent activity updates to empower managers to make fast decisions.
Assess calls and screens to maintain compliance
Record system background audio during work hours to ensure a productive environment.
Watch live screen recordings to view real-time work activity.
Review recordings to check if employees are meeting performance metrics.
Securely store all activity records to ensure compliant and accountability.
Drive results while supporting employee work-life harmony
Obtain insights on employee work patterns, productivity trends, and performance.
Identify overworked or underworked team members for balanced workload.
Spot burnout risks early from long work hours or irregular activity patterns.
Froster a healthier work-life balance using data-driven scheduling and break analysis.
Analyse productivity trends and reduce idle time
Analyse break patterns and work habits to understand employee behaviour and productivity
trends.
Get visibility into how frequently and how long agents take breaks.
Measure productivity at the individual task level productivity for accurate performance
insights.
Categorise and label data to reveal productivity trends and inefficiencies with visual
graphs.
Maximise productivity, minimise expenses
Ensure operational efficiency by streamlining workflows and maximizing resource output.
Automate time tracking to eliminate manual errors and save working hours.
Improve agent performance based on real-time productivity insights.
Drive cost efficiency through smarter staffing decisions and less resource waste.
Automate attendance with accurate time keeping
Manage attendance accurately with automated clock-ins/outs and location-based data.
Get automated reports of attendance, late logins, and irregular absences.
Record and analyse break timings to maintain work discipline.
Verify logged hours with real-time data for payroll and performance reviews.
Personalised analytics for smarter team decisions
Generate detailed performance reports based on productivity, time, tasks, and more.
Give your staff role-based dashboard access to deliver focused insights.
Analyse specific work hours, dates, or teams to find trends and patterns.
Use real-time data to enhance productivity and workflow efficiency.
Insights and feedback that drive growth
Identify performance gaps and workflow inefficiencies accurately.
Provide targeted coaching to fill the skill and knowledge gaps.
Regularly track progress to make sure that improvements are measurable.
Drive seamless calling experiences and higher client satisfaction.
Enhance team efficiency with smooth integrations
Integrates seamlessly with VoIP systems, CRM platforms, and helpdesk tools.
Sync agent activity with tools like Slack, Microsoft Teams, and Zoom.
Use API integrations to automate workflows and reporting.
Run smoothly without affecting your current call center configurations.
Optimise teams with data-driven visibility and control
Disconnected systems, scattered workflows, and constant firefighting
Call Handling Visibility:
No clear call/task time management, leading to poor accountability.
Agent Productivity Insights:
No visibility into agent activity or productivity.
Real-Time Visibility:
Lack of live data, resulting poor decisions and delays.
Automated Alerts:
No instant alerts, leading to missed performance goals.
A fully streamlined, high-performance call centre environment
Call Handling Visibility:
Log time on calls, follow-ups, and wrap-ups easily. to ensure accountability.
Agent Productivity Insights:
Insights into who’s active, idle, or overloaded in real time.
Real-Time Visibility:
Live dashboards enable instant decisions and actions.
Automated Alerts:
Instant alerts for idle time, missed targets, or shift issues.
When teams needed sharper insights, effective training, and higher customer satisfaction, Time Champ delivered it right. Empowering managers to measure performance, uphold standards, and ensure consistent customer experiences with data-driven insights.
Organisations that use Time Champ:
Call Center QA & Analysis
Smart QA & Performance Insights
Simplified QA for Call Centres
Teams evaluated conversations, analysed agent behavior, and improved service delivery with real-time intelligence.
Enabled call centres to improve call quality, stay compliant, and manage agent activity, all from a single dashboard.
Managers ensured better customer support by conducting faster QA reviews and accessing detailed performance reports.
Sign up and onboard your entire call centre team in minutes.
Add team members with ease and define distinct roles for observation and evaluation.
Capture and analyse call audio to gain insights into agent performance, conversation quality, and client interactions.
Get insightful analytics, call quality reviews, and agent scorecards.
Easily create optimised shift schedules, approve accurate work logs, manage shifts, and automate payroll processing.
Call Compliance
Customer Satisfaction
Quality Assurance
Data-Driven Decisions
Remote Agent Management
Real-Time Insights & Alerts
Workforce & Shift Management
Performance Insights
Timesheet Automation
Mayank Grover
Founder, Maxx Solutions
Arwindhan Aravazhi
Deputy Manager at Centaur Billing
Bijendra Kumar
Sr. IT Executive, Apptad Technologies
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