A co-development partnership for RCM leaders

Tell us what would transform your RCM operation. We'll build it — at our cost.

You dictate the requirements. We engineer the platform. You run it free for six months, in production. No cost, no obligation — you keep it only if it earns its place.

Free to run for six months — the kind of platform that's normally a major build.

The number that moves everything

Touches per claim

Cut the touches, and cost-to-collect follows.

Fewer
touches per claim
Lower
cost-to-collect
Higher
capacity per FTE

Why us

You already know us as Time Champ

Time Champ is the workforce-intelligence platform your team already runs for time tracking and monitoring. We've taken that foundation deep into the revenue cycle — and we're building the rest alongside operators, not in a lab. Production-grade ops automation isn't a side project; it's a full-time product discipline. That's our job, so it doesn't have to be yours.

The offer

An honest trade — no catch

Here's exactly what each side gets. We're not giving software away; we're building a product with a real operation, and you get the first and best of it.

What you get

  • The platform built to your workflows, at our cost
  • Six months of free use, live in production
  • Comparable to a ~₹50 lakh custom build
  • A 6–12 month lead before anyone else has it
  • Preferential founding-customer pricing
  • No obligation to continue

What we get

  • Deep RCM domain knowledge from a real operation
  • A platform proven on a live floor
  • If it earns it — a reference for the market

What we'll build

One product, built around your floor

Not a phased wishlist — one platform, with every module your operation runs on, designed to your workflows. Here's what's inside it.

A note on AI. Wherever you see the AI tag below, it marks a specific job — reading a file, scoring an account, predicting an action code. No buzzwords; each line says exactly what the model does, and modules that don't use AI don't carry the tag.

Click any module to see what it does.

Production & work allocation

From raw production file to worked, coded claim.

Raw-file upload & header mapping
Upload the production file with any set of headers; map the columns once and reuse for every batch.
Allocation engine (manual + automatic)
Allocate claims to team members by skill, payer, priority and live capacity — in bulk or automatically.
AIAuto-allocates and balances queues from predicted effort and available capacity.
Claim work inbox
Each allocated claim lands in the member's inbox with every header and field from the raw file, ready to review and work.
Action documentation & end-action codes
As members document their actions, the tool reads the keywords and pops the matching end-action codes.
AIPredicts the end-action code from the documented notes and keywords.
Production & throughput tracking
Units produced per person and process against targets.
AINormalises output for case complexity, so a tough payer isn't scored like an easy one.
Custom-header dashboards
Real-time dashboards built on your own columns, for live analysis.
Trend-rule alerts
Set rules that raise a trend alert when an instance repeats a set number of times.
Reporting
Download allocated and completed claims on demand.
Value add: fewer manual touches per claim, faster allocation, and the right end-action the first time.

Quality & audit

Allocate, audit and score every completed account.

Audit allocation (manual + automatic)
Audit leads allocate completed accounts to auditors.
AIAuto-samples and routes higher-risk accounts to audit.
Audit checklist & form
The member's worked data auto-populates; auditors mark each internal monitoring parameter pass/fail, with comments on what was done incorrectly.
Quality score
A score is calculated for every transaction and rolled into your dashboards.
Custom quality dashboards
Drill down by your own headers and drop-downs for a detailed view.
SLA & glide-path alerts
Alert when people miss SLA, with a glide path set for improvement.
Reporting
Download audited, allocated and completed.
Value add: objective quality scores, a complete audit trail, and early SLA intervention.

Performance management (PMS)

Production and quality, turned into a score each user can see.

Score model
Monthly production against target, combined with quality, against the thresholds you set.
Lead upload
Leads upload the inputs; you set the scoring threshold.
Acknowledgment workflow
The score goes to the team member to acknowledge before it publishes.
Monthly & YTD views
Once acknowledged, each user sees their PMS in monthly and year-to-date format.
Scorecards & incentives
Leaderboards and incentive computation tied to real production and quality.
Value add: transparent, acknowledged performance every user can see.

Learning & SOPs (LMS)

Publish SOPs, prove they're read, and assess on them.

SOP library
Upload and version your process SOPs.
Acknowledgment tracking
A report confirming every member reviewed each SOP and update.
Assessment builder
Trainers create assessments that appear in-tool for members to take.
AIDrafts assessment questions straight from an uploaded SOP.
Scores published
Assessment scores publish to each respective user.
Trainer reporting
Scheduled vs attended, individual scores for every attendee, and one-click retests for failures.
Certification tracking
Coder and payer certifications with expiry alerts.
Value add: provable SOP adoption and a closed-loop training and assessment cycle.

Attendance, leave & workforce

Leave, shrinkage and the people engine of a 24×7 floor.

Leave application & approval
A full apply-and-approve workflow.
Shrinkage reporting
Shrinkage measured against roster and productive time.
Roster & shift management
Coverage planning against volume and US time zones, with swaps and adherence.
Hiring & onboarding
Pipeline, onboarding workflows and ramp-time tracking.
Attrition early-warning
Spot flight risk before the resignation lands.
AIPredicts attrition risk from output, overtime and engagement signals, in time to act.
Value add: right coverage at the right cost, accurate shrinkage, and fewer surprises in attrition.

Login & credential management

Every member's logins, secured and monitored.

Credential vault
Each user securely stores and copy-pastes their logins for the many sites and client apps they use.
Unused-credential alerts
Notify the user and their leadership when a credential goes unused beyond a set window — e.g. 5 days for websites, 1 day for client applications.
Active/inactive lifecycle
Manage active/inactive status for current members and those no longer on the process.
Value add: control over scattered client logins, faster offboarding, and a clear signal on dormant access.

Workforce intelligence & monitoring

The Time Champ layer you already run — beneath everything above.

Productivity & activity
Active vs idle, time-on-task and application and URL usage, in real time.
Utilisation & shrinkage
Productive hours against paid hours across the floor.
AISeparates productive from non-productive activity and flags unusual patterns.
Real-time monitoring
The live floor view and screenshots you saw in the demo.
Value add: the ground truth that feeds production, quality and PMS.

Voice & call operations

Score and mine every payer and patient call — not a 2% sample.

Call QA & auto-scoring
Score 100% of calls against your configurable QA scorecard.
AITranscribes and scores each call, and checks script adherence.
Reason & disposition mining
Why calls happen and what drives repeat calls.
AIAuto-tags reason, outcome and denial reason from the transcript, then clusters the root causes.
Compliance monitoring
PHI disclosure, mini-Miranda and escalation, flagged automatically.
Agent coaching
Per-agent feedback with call snippets, talk/listen ratio and dead-air.
AIPinpoints the coaching moments and the specific behaviour to fix.
Payer intelligence
Hold times, denial patterns and the prompts that actually work, per payer.
Value add: higher first-call resolution and 100% QA coverage instead of a 2% sample.

Claims, AR & denials

Work the money, and stop denials before they happen.

Smart worklists & prioritisation
Rank accounts by expected recovery value, likelihood-to-pay and aging; cap touches per claim.
AIScores each account's propensity to pay and recommends the next-best-action — call, appeal, rebill or write-off.
Denial prediction & prevention
Flag claims likely to deny before they go out.
AIPredicts denial risk by payer, CPT and provider from history, and suggests the fix pre-submission.
Appeal & follow-up automation
Draft appeals and run the repetitive follow-ups.
AIDrafts the appeal letter from the denial reason and payer rules; bots run status checks, eligibility and portal follow-ups.
Root-cause analytics
Trace systemic denials back to the front-end step that caused them.
AIClusters denials to the upstream cause — registration, eligibility, coding — and quantifies the leak.
Value add: higher net collections from the same hours and fewer wasted touches on low-yield accounts.

IT & security

Audit-ready IT and security for a PHI operation.

Access & asset management
Joiner-mover-leaver workflows and least-privilege access.
HIPAA controls & audit evidence
Access logging, PHI workstation controls (USB, clipboard, print) and one-click evidence packs.
Service desk
Ticketing for IT and ops.
Anomaly monitoring
Watch for access and data-egress that shouldn't be happening.
AIDetects anomalous access and data-egress, and auto-triages incoming tickets.
Value add: pass client and HIPAA audits without the fire-drill, and reduce access and breach risk.

How the six months works

From scope to decision, on a fixed cadence

1

Scope · weeks 1–2

You name the priorities; we lock the success criteria together.

2

Build · months 1–4

We engineer; you review on a fixed cadence with your SMEs.

3

Run · months 4–6

Live on your floor, measured against the criteria we agreed.

4

Decide · month 6

Continue on founding terms, or walk away owing nothing.

What we need from you: a named champion, a few SMEs, and honest feedback. That's the whole ask.

Your protections

The guardrails, in writing

You own your process IP

Your proprietary workflows stay yours and are never productised.

Clear licensing

We own the platform; you get free use through the pilot.

Your data stays yours

Handled to HIPAA-aligned standards, under a BAA.

No obligation

If it doesn't earn its place, you walk away owing nothing.

A limited founding cohort

Apply to become a founding partner

We build at our own cost, so we take on only a few RCM operators at a time — and we choose for fit, not first-come. This is an application, not a sign-up. Tell us about your operation and we'll see if there's a match.

A real operation

An RCM floor with the scale and volume for the platform to move the numbers.

Leadership behind it

A named champion and a few SMEs who can shape what we build.

A problem worth solving

A clear place where touches and cost-to-collect pile up today.

Appetite to co-design

You want to help build it, not just receive it.

1

Apply

Tell us about your operation, below.

2

Review & scoping call

We read every application and talk to those that fit.

3

Selected

We lock the scope together and start building.

Your application

About three minutes. The more specific you are, the easier it is for us to judge fit.

We read every application ourselves — it lands straight in our inbox.
Something went wrong sending your application. Please email us at sales@timechamp.io.

Application received.

We review each one personally. If your operation looks like a fit, we'll be in touch within two business days to set up a scoping call.