A co-development partnership for KPO leaders

Tell us what would transform your KPO floor. We'll build it — at our cost.

You already know us as Time Champ for time-tracking and monitoring. Now pick one design partner per segment: you dictate the requirements, we build an AI-native operating platform around your allocation, quality and capacity workflows, and you run it free for six months in production. No cost, no obligation.

Free to run for six months — the kind of platform that's normally a major build.

The number that moves everything

Throughput per analyst-hour at first-pass quality

Knowledge work only pays when it ships right the first time — so every hour of skilled capacity that produces accepted output, with no rework loop, is the unit everything else feeds.

Higher
First-pass accept rate
Lower
Rework & rejection loops
Higher
Billable utilisation

Why us

You already know us as Time Champ

You already run Time Champ for time-tracking, productivity and monitoring — that's the data layer you trust. But turning that signal into a system that actually allocates work, scores quality, plans capacity and enforces SOPs on your floor is a different discipline: it's a production product with queues, audit trails, SLAs and edge cases, maintained release after release. That's a full-time engineering job — ours, not yours. You bring the deep knowledge of how your research, analytics, legal and finance processes really run; we bring the platform engineering to make it operate. We're not handing you something off a shelf — we build it with you, around your floor, and you prove it in production before anything is ever owed.

The offer

An honest trade — no catch

Here's exactly what each side gets. We're not giving software away; we're building a product with a real operation, and you get the first and best of it.

What you get

  • The platform built to your workflows, at our cost
  • Six months of free use, live in production
  • Comparable to a ~₹50 lakh custom build
  • A 6–12 month lead before anyone else has it
  • Preferential founding-customer pricing
  • No obligation to continue

What we get

  • Deep domain knowledge from a real operation
  • A platform proven on a live floor
  • If it earns it — a reference for the market

What we'll build

One product, built around your floor

Not a phased wishlist — one platform, with every module your operation runs on, designed to your workflows. Here's what's inside it.

A note on AI. Wherever you see the AI tag below, it marks a specific job — reading a file, scoring an account, predicting an action. No buzzwords; each line says exactly what the model does, and modules that don't use AI don't carry the tag.

Click any module to see what it does.

Work allocation & queue routing

Right task, right analyst, right SLA

Skill- & competency-based routing
Match each task to analysts cleared for that client, process and complexity tier.
AIPredicts handling time per task from historical throughput so the queue balances by effort, not item count.
SLA-aware prioritisation
Sequence the queue by deadline, client tier and aging so nothing breaches silently.
Pull vs. push assignment
Let analysts pull from a governed queue or auto-push by capacity — set per process.
Reallocation on the fly
Rebalance live when volume spikes, someone logs off, or an item is escalated.
WIP & aging visibility
See every in-flight item, who holds it and how long it's been parked.
Value add: Stops senior capacity bleeding into routine work and kills idle-then-overloaded swings across the floor.

Quality audits & scoring

Defects caught before the client does

Configurable QC scorecards
Per-process rubrics with weighted error categories — critical, major, minor.
Sampling & 100% review modes
Set audit coverage by analyst tenure, risk tier or client requirement.
Defect taxonomy & root cause
Tag every miss to a cause so trends, not anecdotes, drive coaching.
Calibration sessions
Keep auditors aligned with periodic blind re-scores and variance tracking.
Auto pre-screen of outputs
Flag completeness, formatting and rule violations before a human auditor opens the file.
AIReads submitted deliverables and scores them against the rubric, surfacing likely defects for reviewer focus.
First-pass yield & DPMO
Track accuracy at the analyst, team and client level over time.
Value add: Turns QA from a sampled afterthought into a measured loop that drives first-pass accuracy up and rework down.

Capacity planning & forecasting

Volume meets headcount before it hurts

Demand forecasting
Project inbound volume by client and process from historical and pipeline data.
AIForecasts volume by process from seasonality and trend so staffing decisions lead demand instead of chasing it.
Skill-supply mapping
Match forecast demand against analysts actually cleared for that work.
Shrinkage-adjusted models
Build plans on net available hours after leave, training and breaks.
Scenario & what-if planning
Model a new client, a ramp, or attrition before you commit headcount.
Backlog burn-down
Project when a queue clears at current vs. proposed staffing.
Value add: Replaces gut-feel staffing with a model that ties incoming volume to skilled capacity and flags gaps early.

Workforce intelligence & monitoring

From raw activity to operational signal

Active vs. idle effort
Distinguish focused work from idle time per task and process.
Application & document context
See which tools and references each process actually consumes.
Effort vs. output reconciliation
Compare logged time against accepted deliverables to find leakage.
AIFlags analysts whose effort and output diverge from process norms for review, not punishment.
Privacy-respecting capture
Configurable monitoring scoped to work context and policy.
Value add: Builds on the Time Champ data you already trust and turns it into the throughput and effort metrics this platform runs on.

Performance management (PMS)

One scorecard, throughput to quality

Unified analyst scorecard
Throughput, first-pass quality, utilisation and SLA adherence in one place.
Goal & KPI tracking
Set targets per role and process; track to them weekly, not annually.
Team & client roll-ups
Aggregate to TL, process and account for review and governance.
Coaching & 1:1 log
Tie QA defects and metrics to documented coaching actions.
Value add: Gives every analyst and TL a single, fair view of output, accuracy and utilisation instead of scattered sheets.

Learning & SOP control

Process knowledge, versioned and enforced

Versioned SOP library
Single source of truth per process, with change history and approvals.
Role-based certification
Gate work on completed training for that client and process tier.
Update acknowledgement
Push SOP changes and confirm every affected analyst has read them.
Defect-linked refreshers
Trigger targeted micro-training when QA trends point to a knowledge gap.
AIMaps recurring defect categories to the SOP sections to re-train, per analyst.
Ramp tracking
Measure time-to-proficiency for new hires against process benchmarks.
Value add: Cuts ramp time and stops silent process drift by making the current SOP the only one in play.

Attendance, shrinkage & utilisation

Net available hours, finally accurate

Shift & roster management
Plan coverage across shifts, clients and time zones.
Shrinkage breakdown
Quantify leave, training, breaks and non-productive time as distinct buckets.
Billable utilisation
Track productive client hours against paid hours per analyst and account.
Leave & adherence
Reconcile planned vs. actual presence against the staffing model.
Value add: Makes capacity plans honest by measuring the hours you actually get after every form of shrinkage.

Access & credential management

Client systems, controlled and logged

Client-scoped access
Provision system and tool access strictly by account and process clearance.
Joiner-mover-leaver flows
Grant, change and revoke access automatically as roles change.
Access audit trail
Full log of who had access to which client system and when.
Credential vaulting
Hold shared client credentials securely with controlled, logged release.
Value add: Keeps client-system access auditable and clean — critical when every account has its own security posture.

How the six months works

From scope to decision, on a fixed cadence

1

Scope · weeks 1–2

You name the priorities; we lock the success criteria together.

2

Build · months 1–4

We engineer; you review on a fixed cadence with your SMEs.

3

Run · months 4–6

Live on your floor, measured against the criteria we agreed.

4

Decide · month 6

Continue on founding terms, or walk away owing nothing.

What we need from you: a named champion, a few SMEs, and honest feedback. That's the whole ask.

Your protections

The guardrails, in writing

You own your process IP

Your proprietary workflows stay yours and are never productised.

Clear licensing

We own the platform; you get free use through the pilot.

Your data stays yours

Built for client-confidential knowledge work: SOC 2 and ISO 27001-aligned data handling, client-scoped access controls, full audit trails and configurable data residency.

No obligation

If it doesn't earn its place, you walk away owing nothing.

A limited founding cohort

Apply to become a founding partner

We build at our own cost, so we take on only a few KPO operators at a time — and we choose for fit, not first-come. This is an application, not a sign-up. Tell us about your operation and we'll see if there's a match.

A real operation

An operation with the scale and volume for the platform to move the numbers.

Leadership behind it

A named champion and a few SMEs who can shape what we build.

A problem worth solving

A clear place where time, cost or rework piles up today.

Appetite to co-design

You want to help build it, not just receive it.

1

Apply

Tell us about your operation, below.

2

Review & scoping call

We read every application and talk to those that fit.

3

Selected

We lock the scope together and start building.

Your application

About three minutes. The more specific you are, the easier it is for us to judge fit.

We read every application ourselves — it lands straight in our inbox.
Something went wrong sending your application. Please email us at sales@timechamp.io.

Application received.

We review each one personally. If your operation looks like a fit, we'll be in touch within two business days to set up a scoping call.