Future Proofing the BPO Workforce with Technology

Why This Summit is a Hit?

We know how the BPO sector is going through a transformative phase by rising operational challenges, including high attrition rates, mounting costs and evolving client expectations. Keeping all of this in mind, we have organised a BPO Leadership Summit 2025 in the heart of Hyderabad at Taj Deccan.

Here’s what awaits you:

Actionable insights to overcome leadership challenges in BPO

Latest technology trends that are shaping the BPO industry

Expert strategies to reduce employee attrition

Tips to drive productivity and BPO excellence

Event Details

Date

23 August 2025

Format

Offline Event

Venue

Taj Hotel, Chennai

What we have Covered?

Leadership Challenges in the BPO Industry
Technology’s Role in Future-Proofing BPOs
Proven Strategies for Success in the BPO Sector
Networking Lunch
Fun Activity
BPO Success Stories
Closing Remarks and Open Networking

Our Keynote Speakers

Session Moderator

Divyanshu

Enterprise Solutions Specialist at Time Champ

Summary

The session started with a warm note, and jumped directly into how AI is already changing BPOs in India, here’s what we have covered in the event:

Leadership challenges in BPOs took centre stage, from managing AI disruptions to guiding teams through shifting roles and expectations.

Speakers from BPOs, HR, and tech shared what’s changing, what’s working, and how BPO leaders can stay on top.

The panel then dove into technology’s role in future-proofing the industry, showing how AI and no-code tools help teams work faster with fewer people.

Our panellists took a hot take on “Is AI opening new horizons and opportunities, or is it leading to job loss?” And found common ground.

Our panellists shared some proven strategies for BPOs to excel: reskill often, hire for adaptability, and blend tech with human thinking.

Shared real-world BPO success stories backed by insights on how leading companies are succeeding by embracing smarter ways of working.

The session ended with a final note that everyone agreed on: “AI is a potent tool which needs clean data, strong ethics, and human oversight to become effective”.

Panel Speakers:

Manish Kohli, Senior Partner and Mentor at Byond Spectair

Prashanth Sagi, HR Operational Specialist at Everest Technologies, In

Shivani Sharma, Associate Director at Concentrix

Gopi Krishna Lakkepuram, Founder and CEO at Hyperleap AI

Naresh Kumar, Chief Executive Officer at Dynamatix

Ananth Premkumar, Director of Operations at TDCX

Sunil Puppala, Senior Director at HighRadius

Prabhakar Cherukuri, Senior Director at LTIMindtree

Shailender Singh (Conneqt Business Solutions)

Somasish Das, Operations Manager at Startek

Uday Mannam, Senior Product Manager at Microsoft

Trusted by Industry Leaders

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Have Questions? We Have Answers

Can I watch the past events again?

Yes, absolutely! All our past events are available on demand. Just click on the event you're interested in, and you'll find the full recording along with key takeaways.

Will I get notified of upcoming events?

Yes, you can get notified for our series of events happening in different cities, just select yes to receive future updates while registering.

Can I get the event recording?

Yes, you can access the event recording using (recording link).

Where's the next event happening?

We are organising our next event at the Taj Hotel, Chennai. You can register in prior using (registration link).

Are these events only for Time Champ users?

Not at all. Our events are open to all industry leaders interested in workforce strategies are welcome to join our events, you just need to register to join.

Secure your Seat Today!

Don't miss this chance to transform your leadership and workforce strategies. Register now to Join us in Shaping the future of the BPO industry.

Contact Details