CYF’s Path to Operational Excellence with Time Champ

At a Glance

CYF has been at the forefront of technology-driven solutions since 1987, starting in Argentina and expanding to Brazil in 1995. As one of the most experienced firms in the Call Center and Contact Center business, CYF provides full services that promote service delivery through its strategic consultation and implementation, auditing, and training services. It is most widely known for its flagship platform, CYF SYSTEM, being one of the most comprehensive tools that allow organizations to optimize operations, maintain consistency, and prove quantifiable outcomes in Quality Monitoring and Management.

Driven by a commitment to innovation and client success, CYF specializes in three core areas: Quality Management Solutions (Powered by CYF), Speech Analytics Solutions (Powered by Verbio), and Workforce Management Solutions (Powered by Teleopti). These are hardware-free, simple to implement, cost-effective, and worldwide scalable, and allow businesses to enhance their performance, raise customer experience, and maximize ROI.

Founded

1991

Company Size

11-50 employees

Work Type

Remote

Industry

IT Services & IT Consulting

Location

Ilford, England

Key Take Aways

Gained precise visibility into total working hours, helping track employee performance with greater accuracy.
Enhanced productivity levels by streamlining workflows and reducing time spent on manual follow-ups.
Real-time metrics and KPIs offered deeper insights into individual and team efficiency.
Improved understanding of remote employee behavior led to smarter decision-making and better support for distributed teams.

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The Challenges CYF Faced

Operating with a fully remote workforce, CYF found it increasingly difficult to maintain visibility into daily employee activity, leading them to explore more reliable ways to manage performance.
Extended Periods of Inactivity – Frequent idle time among remote staff raised concerns about time utilization and overall commitment during working hours.
Drop in Productivity Levels – The absence of real-time insights into workloads and timelines caused a noticeable dip in output, affecting both quality and consistency.
Lack of Behavioral Insight – Without clear behavioral patterns or work habits, managers struggled to understand how remote employees operated and where support was needed.
No Centralized Performance View – Tracking key metrics across departments was scattered and inefficient, making it difficult to measure progress or identify areas for improvement.

The Solution Time Champ Offered

To overcome the challenges of managing a remote workforce, CYF turned to Time Champ, a comprehensive platform that delivered real-time insights, increased transparency, and brought structure to daily operations:
Clear View of Total Working Hours – Provided accurate logs of hours worked, making it easy to track daily availability and ensure time was spent productively.
Verified Time Claims – Validated work durations with detailed usage data, helping prevent inaccuracies in reported hours and ensuring fair evaluations.
Keystroke and Mouse Activity Insights – Monitored input levels to better understand user engagement and spot irregular patterns in work behavior.
Proactive Suspicious Activity Alerts – Flagged unusual activity or extended inactivity in real time, giving managers the tools to respond quickly and maintain focus.

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What CYF Likes Most About Time Champ

The true advantage CYF achieved from Time Champ lies in its ability to bring visibility into remote work, making it easier to see total working hours, productive time, and daily patterns in a centralized view.
Matheus, General Coordinator at CYF, shared his thoughts: “Time Champ is pretty good. It’s a very useful tool to understand how our remote teams operate and where their time goes. That visibility helps us make better decisions.”
In addition to real-time tracking, CYF values intelligent alerts for suspicious activity, which adds a layer of security and control. Combined with seamless activity insights, Time Champ has become an essential part of how CYF manages performance and supports remote success.

Core Benefits Achieved with Time Champ

Implementing Time Champ has changed the ways CYF tracks productivity, leads remote teams, and provides control over everyday activities with increased clarity and assurance.
Boosted Output & Focus – Enhanced visibility into active hours and task engagement helped eliminate idle time and improve overall productivity across remote teams.
Stronger Accountability – Clear activity records and behavioral insights increased responsibility and a more consistent work ethic among employees.
Transparent Work Patterns – Real-time access to employee behavior and daily routines provided managers with a deeper understanding of how work gets done remotely.
Proactive Performance Monitoring – Timely alerts and detailed dashboards made it easier to detect issues early and take action before they affect outcomes.
By implementing Time Champ, CYF has strengthened team alignment, increased operational transparency, and created a more structured, results-driven remote work environment.

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Rollout

Bringing Time Champ into CYF’s workflow was seamless. Teams would be able to view the hours worked and see the level of activity per day with minimal and complicated training or setup.
The intuitive interface made it easy to track remote work behavior, spot inactivity, and understand daily patterns. For CYF, Time Champ blended naturally into their routine, offering structure and visibility without disrupting ongoing operations.

The Impact of Time Champ on CYF

Time Champ brought greater clarity to CYF’s remote operations by offering full visibility into employee activity, helping leaders make informed decisions, and supporting a more structured approach to daily work.
Actionable Insights Through Reports – User-friendly dashboards offered a clear snapshot of work trends, helping managers quickly assess productivity across teams.
Visibility into Remote Routines – Real-time data provided a clear picture of how remote employees spent their time, enabling better support and direction.
Stronger KPI Development – With consistent access to work patterns and active hours, CYF could identify performance gaps and build realistic, data-driven KPIs.
Focus on Productive Time – Time tracking tools highlighted periods of active engagement, allowing for smarter task allocation and improved daily planning.
By implementing Time Champ, CYF gained the transparency needed to understand remote workflows, optimize employee output, and shape a performance-focused environment that supports continuous improvement.

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Client Experience

CYF shared that using Time Champ into their operations was a straightforward process that delivered immediate value. The platform aligned well with their remote-work model, offering real-time insights, easy reporting, and a better understanding of how teams work throughout the day.

With features designed to simplify remote management, Time Champ brought clarity to working hours, reduced uncertainty around employee activity, and helped managers lead with more confidence. For CYF, it’s become a reliable tool for improving transparency, enhancing focus, and supporting productive, accountable work, no matter where teams are located.

Matheus Guimaraes

General Coordinator at CYF

We found it challenging to truly understand how time was being spent while managing a remote team. We often had to guess how productive each day really was. After switching to Time Champ, we finally got the visibility we needed. Now, we clearly see working hours, spot inactivity, and even start building realistic KPIs based on actual behavior. It’s made a real difference in how we manage and support our teams.