You already run Time Champ for time-tracking and monitoring. Now we want a design partner to co-build an AI-native operating platform around your real queues, dispositions and QA — you dictate the requirements, we engineer it, and you run it free in production for six months.
The number that moves everything
Every second of handle time, every repeat call, and every idle minute compounds across thousands of interactions a day — move these three and the whole cost-to-serve moves with them.
Why us
You know us as Time Champ — the platform your floor already trusts for time-tracking, activity monitoring and productivity reporting. Turning that into a production-grade operating system for your contact center — speech-to-text on every call, auto-scored QA against your own forms, disposition mining, real-time compliance flags, and a forecasting-and-scheduling engine wired to your ACD — is a full-time product discipline. That's our job, not yours. We bring the engineering, the Voice AI and the build cost; you bring the floor knowledge of what actually drives AHT, FCR and occupancy. We co-build it with you from your requirements — nothing here is shipped off a shelf.
The offer
Here's exactly what each side gets. We're not giving software away; we're building a product with a real operation, and you get the first and best of it.
What we'll build
Not a phased wishlist — one platform, with every module your operation runs on, designed to your workflows. Here's what's inside it.
Click any module to see what it does.
Score every call, not a 2% sample
Learn why customers actually called
Catch script and consent breaches automatically
Turn QA findings into targeted coaching
Staff to the curve, not to a guess
See where the paid hour really goes
One scorecard from call to KPI
Control access across every dialer and CRM
How the six months works
You name the priorities; we lock the success criteria together.
We engineer; you review on a fixed cadence with your SMEs.
Live on your floor, measured against the criteria we agreed.
Continue on founding terms, or walk away owing nothing.
What we need from you: a named champion, a few SMEs, and honest feedback. That's the whole ask.
Your protections
Your proprietary workflows stay yours and are never productised.
We own the platform; you get free use through the pilot.
Built for SOC 2 and ISO 27001-aligned handling — call recordings, transcripts and PII encrypted in transit and at rest, with role-based access, recording-access audit logs and configurable retention and redaction; PCI-sensitive spoken data can be masked at capture.
If it doesn't earn its place, you walk away owing nothing.
We build at our own cost, so we take on only a few Call & Contact Centers operators at a time — and we choose for fit, not first-come. This is an application, not a sign-up. Tell us about your operation and we'll see if there's a match.
An operation with the scale and volume for the platform to move the numbers.
A named champion and a few SMEs who can shape what we build.
A clear place where time, cost or rework piles up today.
You want to help build it, not just receive it.
Tell us about your operation, below.
We read every application and talk to those that fit.
We lock the scope together and start building.
About three minutes. The more specific you are, the easier it is for us to judge fit.
We review each one personally. If your operation looks like a fit, we'll be in touch within two business days to set up a scoping call.