You already run Time Champ for time and activity data. Now let us build the operating layer on top of it — allocation, throughput, QA and SLA control wired to the way your floor actually works. You dictate the requirements; we build it; you run it free in production for six months.
The number that moves everything
Every minute of idle time, every rework loop, and every SLA miss compounds into the one number a BPO is judged on — and the one that decides whether a contract renews.
Why us
You already know us as Time Champ — the layer that captures how time and effort are actually spent across your floor. But turning that signal into a production-grade operating platform — live work allocation, throughput tracking against targets, QA sampling and calibration, SLA glide-paths, shrinkage control and voice analytics — is a different discipline entirely. It is a full-time product job: building it, hardening it for the volumes a BPO runs, and keeping it running. That is our job, not yours. You run the floor; we build the platform around it, with you, to your spec — not a generic tool you bend your process to fit.
The offer
Here's exactly what each side gets. We're not giving software away; we're building a product with a real operation, and you get the first and best of it.
What we'll build
Not a phased wishlist — one platform, with every module your operation runs on, designed to your workflows. Here's what's inside it.
Click any module to see what it does.
Right work, right agent, right queue — live
Transactions and AHT against target, in real time
Sample, score, calibrate — closed loop
See the breach before it happens
Audit every contact, not a 2% sample
Account for every paid minute
One scorecard from raw floor data
From new hire to nesting to floor-ready
Client systems, governed and audited
How the six months works
You name the priorities; we lock the success criteria together.
We engineer; you review on a fixed cadence with your SMEs.
Live on your floor, measured against the criteria we agreed.
Continue on founding terms, or walk away owing nothing.
What we need from you: a named champion, a few SMEs, and honest feedback. That's the whole ask.
Your protections
Your proprietary workflows stay yours and are never productised.
We own the platform; you get free use through the pilot.
SOC 2 and ISO 27001-aligned handling, with role-based access, per-client data isolation and full audit trails built to pass your clients' security reviews.
If it doesn't earn its place, you walk away owing nothing.
We build at our own cost, so we take on only a few BPO operators at a time — and we choose for fit, not first-come. This is an application, not a sign-up. Tell us about your operation and we'll see if there's a match.
An operation with the scale and volume for the platform to move the numbers.
A named champion and a few SMEs who can shape what we build.
A clear place where time, cost or rework piles up today.
You want to help build it, not just receive it.
Tell us about your operation, below.
We read every application and talk to those that fit.
We lock the scope together and start building.
About three minutes. The more specific you are, the easier it is for us to judge fit.
We review each one personally. If your operation looks like a fit, we'll be in touch within two business days to set up a scoping call.